FREQUENTLY ASKED QUESTION (FAQ's)
Is your WhatsApp facility 24/7?
Yes our whatsapp facility is available 24/7 on our customer service number 0321508802
What does it mean when a sample is ‘Haemolysed’?
Haemolysis is when the red blood cells break up and the serum or plasma will have a slight red colour which may affect the result.
Do you offer Radiology services?
- Digital X-RAY
- X-RAY Special Procedure
- IVP
- Urethrogram
- Sinogram
- Barium Meal
- Barium Swallow
- Color Doppler Ultrasound
- ECG
- Echocardiography
- For more information, please call us 24/7 at this Number 042-35409649
How soon can you send someone to collect a sample?
It depends on the availability of the phlebotomists in your area.
Does Doctor's lab offer Home Sample facility all over Pakistan?
Yes we are providing our home sampling service all over Pakistan.
What services are you offering on Whatsapp?
- Patient can send his/her prescription to confirm charges or test protocols
- Patients can book an appointment for home sampling
- Patients can get their reports via Whatsapp.
Which services are included in Home Care?
- Injection                                                     Â
- Drip
- B.P
- Dressing                                                      Â
- Home Delivery of Medicine                Â
- Physiotherapy                                          Â
- Nursing
- 24 hours assistant
Why did I not receive a text message regarding my Reports from Doctor's Lab?
We always notify our customers when their reports get ready. However if you do not receive a text message then you can always call our 24/7 free help line to check if your reports are ready.
Why does Doctor's lab Repeats Patient samples?
We at Doctor’s lab believe in quality and accuracy of tests. If our lab staff or doctors are not satisfied with the quality/quantity of the sample or with the results of the tests, then they ask for a sample again to ensure the accuracy of results. We do not charge for the repeated tests and if the patient is not willing to give the sample again then we refund the test money.
Does Doctor's Lab Delivers test result at patient’s home?
No. We do not deliver test results home however a patient can check his reports online, via email, via fax, via WhatsApp or through Doctor’s Lab app on their phones. For more details, please call us 042-35409649
How can I view my report online?
Go to Patient Login Page Enter your patient no and case no. View all the reports.
Do I need to pay any extra amount to get immediate results?
We do not charge any extra amount for urgent reports. Patient’s need is our priority so we try our level best to serve the needs of our customers
When will my results be ready? How will I know about it?
As soon as your reports are ready, you will receive text message alert on the provided number.